Thomas Edwards

Privacy Policy

Last updated: June 4, 2026

At Thomas Edwards, your trust matters as much as your custom. This Privacy Policy explains what information we collect when you visit or make a purchase from our store, how we use it, who we share it with, and the choices and rights you have. By using our site, you agree to the practices described here.

Information We Collect

Information you give us

When you place an order, create an account, join our mailing list, or contact us, we collect details you provide directly, including:

• Your name, email address, phone number, and billing and shipping addresses
• Order details — the items you purchase and your order history
• Payment information, which is collected and processed by our payment providers (we never see or store your full card number)
• Anything you include in messages to our support team

Information collected automatically

When you browse the site, we automatically receive certain technical information about your device, including:

• Your IP address, browser type, and time zone
• The pages and products you view, the sites or search terms that referred you to us, and how you interact with the store
• Cookies and similar identifiers (explained below)

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including arranging shipping and sending order and delivery confirmations
• Communicate with you about your order and respond to support requests
• Screen orders for potential risk or fraud
• Improve and optimize our store — for example, by understanding how customers browse and what they're looking for
• Send you news, offers, and updates, where you've chosen to receive them
• Comply with our legal obligations

Cookies

Cookies are small data files placed on your device when you visit a site. We use them to keep your cart working, remember your preferences, understand how the store is used, and make your experience smoother. Some cookies are essential — the store can't function without them — while others support analytics and advertising.

You can control or delete cookies through your browser settings. Blocking essential cookies may affect parts of the site, such as checkout.

Sharing Your Information

We never sell your personal information. We share it only with trusted third parties who help us run the store, and only as far as needed to do their job:

• Shopify, which powers our online store and hosts our customer and order data. You can read about how Shopify handles personal information in the Shopify Privacy Policy.
• Payment processors, who handle your payment securely and in accordance with PCI-DSS standards.
• Shipping carriers, who receive your name and delivery address to get your order to you.
• Analytics and advertising partners, such as Google Analytics, who help us understand site traffic and reach customers. You can read Google's practices here and opt out here.

We may also disclose information where required to comply with applicable laws, respond to a lawful request such as a subpoena or court order, or protect our rights.

Targeted Advertising

We use the information described above to show you advertising we think will interest you, on platforms such as Google and social media. You can opt out of targeted advertising here:

• Facebook ad settings
• Google ad settings
• Digital Advertising Alliance opt-out portal

How Long We Keep Your Information

When you place an order, we keep your order information for our records unless and until you ask us to delete it. Information used for analytics is retained only as long as it's useful for understanding and improving the store.

Your Rights

You're in control of your personal information. Wherever you are, you can:

• Ask for a copy of the personal information we hold about you
• Ask us to correct anything that's inaccurate
• Ask us to delete your information, subject to records we're legally required to keep
• Unsubscribe from marketing emails at any time using the link in any email, or by contacting us

If you're in the European Economic Area or the United Kingdom, you also have rights under data protection law including GDPR, such as the right to object to certain processing and the right to data portability. If you're a California resident, the CCPA gives you the right to know what personal information we collect, to request its deletion, and not to be discriminated against for exercising those rights.

To exercise any of these rights, email us at support@thomas-edwards.com and we'll respond as quickly as we can. Please note your information may be transferred outside of your country, including to the United States, where our store is operated.

Security

We take reasonable technical and organizational measures to protect your personal information, including SSL encryption across the entire store. That said, no method of transmission over the internet is ever completely secure, so while we work hard to protect your data, we can't guarantee absolute security.

Third-Party Links

Our site may contain links to websites we don't operate. We're not responsible for the privacy practices of other sites, and we encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our store is not intended for anyone under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we'll delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons. Any changes will be posted on this page with a revised "last updated" date.