Thomas Edwards

Shipping Policy

Last updated: June 2026

Every Thomas Edwards order is packed and sent with the same care we put into the pieces themselves. The details below walk you through how and when your order makes its way to you — and if anything ever falls short along the way, our team is just an email away.

Where We Ship

For now, we deliver to addresses within the United States only. International shipping isn't something we offer at this stage, though we fully intend to open it up as the brand grows.

Shipping Cost

A single flat rate of $4.99 USD applies to every order — it makes no difference how many pieces you buy or how much the parcel weighs. That rate covers delivery to any address across the continental United States.

Delivery Summary

Detail	Timeframe
Order processing	1–2 business days (Monday to Friday)
Transit time	3–6 business days (Monday to Friday)
Estimated total	4–8 business days from the order date
Order cut-off	5:00 PM EST (Monday to Friday)
Carrier	USPS

Anything ordered after 5:00 PM EST, or over a weekend or public holiday, joins the queue on the next working day.

Order Processing

Once your order comes through, our team gets to work preparing it to leave us — usually within one to two business days. The moment it's on its way, you'll get a confirmation email with your tracking details included. During busier stretches like seasonal sales or new launches, preparation can run a little longer; whenever a delay looks likely, we'll reach out rather than leave you wondering.

Order Tracking

Your dispatch email carries a USPS tracking number you can follow at any time on the USPS website. If you've set up an account with us, that same tracking lives in your order history whenever you log in. If a tracking email hasn't shown up within three business days, take a quick look in your spam folder first — and if it's still nowhere to be seen, email us at support@thomas-edwards.com and we'll chase it down for you.

Lost or Stolen Packages

If tracking says your order has been delivered but you're empty-handed, it's worth a quick check around the property first — porches, side entrances, and with neighbours — since carriers sometimes leave parcels somewhere out of view. If it genuinely can't be found, USPS can open a missing-package claim, and we'll do everything on our side to help see it through.